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Pothole Hotline in Operation

Pothole Hotline in Operation
The City of Allentown’s Pothole Hotline is up and running for the winter of 2015 season. Motorists who encounter a pothole on streets maintained by the city are urged to call the city’s Pothole Hotline at 610-437-8775.

The Streets Department recording asks callers to give the exact location of the pothole along with their name and telephone number in case the city needs to reach them to ascertain a more precise location.

A Street Department crew fills potholes using a PB Patcher unit that is fully self-contained and can be installed on any single axle dump truck. The unit has the capability of keeping hot mix material workable all day. The city has a goal of repairing potholes on high traffic volume streets within 24 hours and lower volume roads in 24-to-48 hours. If a complaint is received of a very large pothole, a supervisor is sent to the scene in a reasonable period of time to determine if immediate action is warranted.

According to Streets Superintendent Mark Shahda pothole patching is a priority. “At least one crew is assigned to pothole repairs every day. The city filled more than 12,500 potholes in 2014 at a cost of more than $110,000 in equipment, materials and labor.”

Potholes result from the freeze-thaw cycle. Water seeps beneath the pavement through cracks caused by the wear and tear of vehicle travel. As the temperatures fall below freezing at night, the water becomes ice and expands below the pavement, forcing the pavement to rise. As the weight of traffic continues to batter this raised section – and the temperatures once again rise above freezing – a shallow divot occurs beneath the surface breaking the pavement and forming a pothole.

Callers can reach the Pothole Hotline 24 hours a day, seven days a week at 610-437-8775. The number can also be found on the home page of the city’s website at An icon on the homepage links directly to the pothole page in the Public Works Department. Visitors to the pothole page can send an email directly to the Streets Department via a drop down box. 


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